Return and Refund Policy for Customers in Canada
Welcome to LuxoPrint! We are dedicated to providing you with an exceptional shopping experience, and our return and refund policy is designed to ensure your satisfaction. Please review the details of our policy below:
Introduction:
At LuxoPrint, we greatly value your trust and are committed to your satisfaction. While we make every effort to ensure your order arrives in perfect condition, we understand that unforeseen situations may arise. Our return and refund policy is designed to provide you with quick and fair solutions.
Returns:
- Return due to Incorrect Address:
- If the provided address is incorrect and the package is returned, we will notify you to coordinate the next steps. Possible charges may apply for this circumstance.
- Package Loss:
- In the unlikely event of package loss, file a claim within the first 10 days after the estimated delivery date. We will cover the costs of replacement if necessary and shipping for a new order. Please note that this process may take longer than usual.
- Package in Unexpected Location:
- If the package is found in an unexpected location at your address, we recommend contacting the carrier.
Refunds and Replacements:
- Damaged Product:
- If you receive a damaged product, please send a photo of the damaged item to our customer service at info@luxoprint.com. We commit to sending you a replacement at no additional cost.
- Returns and Issues:
- We cover expenses if there is an error on our part. If you wish to return or exchange a non-defective product, you must place a new order. Unclaimed returns will be donated to charitable organizations after 30 days.
Return Process:
- Return to Sender:
- If an order is returned, we will contact you to discuss the available options. Possible charges may apply.
Timeframes and Conditions:
- Returns must be made within the 14 days following the reception of the order.
- Claims for package loss must be submitted within the first 10 days after the estimated delivery date.
- The refund process will be completed within 10 business days after the return approval.
Return Costs:
- LuxoPrint will cover return costs in case of errors on our part. For returns for other reasons, return shipping costs will be the customer’s responsibility.
Condition of Returned Product:
- The returned product must be in its original and unused condition. We reserve the right to reject returns of damaged products or those not meeting the established conditions.
Contact Information:
- More Information:
- Visit our contact page for additional details on returns and refunds. If you have specific questions, contact us at info@luxoprint.com.
We appreciate your trust in LuxoPrint. We are here to ensure you have a seamless shopping experience. Thank you for being part of our community!